"Best Sales Purchase By Far"
Our experience at Piazza Mazda since our purchase 2 years ago has been by far the best ever. The purchase was great because we were not haggled by any salesperson. As far as the service goes, we always get the car back before the promised time and in this day and age it is a rarity. We even started bringing our Jetta to this dealership for service.
JB February 16, 2012
"Great Service Department"
I have always had the same person service my car since I bought it there, Jim Marx. He has always done such a great job and I swear by him because my car is 10 years old and has close to 140,000 miles on it. I brag to people that Mazda makes a great car and the service department is the best.
Amela February 16, 2012 (MPV)
"Always a Pleasant Experience"
When I visit Piazza Mazda for service, it's always a pleasant experience. It's easier for me to wait for the service to be done, and since they usually have the parts they need in stock, they can quickly figure out what's wrong, and fix the problem. I think their prices are very fair, so all-in-all, it's a convenient, nice, experience.
Krista February 15, 2012
"100% Ease at Every Step!"
The only thing we didn't do was meet the service staff, but only because we did a last minute purchase on a Saturday evening at 8pm. Our sales rep, Nicholas Price, was honest, knowledgeable, accommodating with meeting our late notice needs and I would recommend him to anyone.
Brian February 14, 2012 (CX-9)
"Definitely Go Back"
I had an emergency late one afternoon with my car and I gave them a call ... Not only did they make an appointment for me the very next morning, they even opened a half hour earlier, so that I could drop my car off and pick up the rental they arranged for me. I will definitely be going back to Piazza Mazda for all my future needs.
Stephanie February 13, 2012 (CX-7)
"Friendly & Welcoming Dealership "
Piazza Mazda is a very welcoming and friendly dealership. From the maintenance area to the sales floor, every one there greets me with a smile and a handshake. I have never had any issues in any of my visits to this dealership.
Pquint February 13, 2012
"Very Patient Salesman"
Nick Price was good. He was very friendly, patient, down to earth, fun and helpful. He was not pushy at all.
Blake February 9, 2012 (Mazda3)
"Best Service Department"
As usual, Paul Curtis and his colleagues did everything right. This time the job was to install a boost gauge on my 2007 MazdaSpeed3. Although it was not an easy task, the job was done extremely well and in a reasonable time. My friends in the service department are the reason(s) I keep returning to the dealership for routine service and maintenance.
Guy February 9, 2012 (MazdaSpeed3)
"Positive Service Experience"
They were able to service the vehicle prior to the scheduled time frame and that made it very convenient. Also, the driver, Rob, who dropped me back at my office was very pleasant to talk too.
Anthony February 8, 2012 (Mazda6)
"Great Experience at Piazza Mazda "
I had a great experience at Piazza Mazda. Everyone was very friendly and helpful. Bob Daily was very knowledgeable and was able to answer all of my questions. He was also always available to answer my questions whenever I called. Pat, the general manager, was very helpful as well kind and courteous. I would gladly recommend this dealer to my friends and family.
San February 7, 2012
"Speedy Service and Fair Pricing"
I purchased my CX-7 about eight months ago. My salesperson was very helpful with the purchase and introduced me to the service team. I have always been greeted by a smile by the service department and they have been very flexible with scheduling. I live in Center City Philadelphia, but trust Piazza Mazda for speedy service and fair pricing. It's worth the trip!
Thompson January 31, 2012 (CX-7)
"Friendly and Accommodating Service Department"
Everyone in the service department was friendly and accommodating. I was in and out withing a 1/2 hour. It is out of my way to come to Piazza for service, but it was worth the trip.
Kennett January 30, 2012
"Great Sales Department"
Fred Deal and Pat Oliveto were very nice and accommodating. They worked with me to find a car that I could afford. I went in thinking I would only be able to afford a used car, but the price they had for a new car fit with my budget.
Sara January 28, 2012
"Courteous & Knowledgable "
Bob Dailey was courteous and knowledgeable and made the transaction stress-free.
Joann January 26, 2012 (Mazda3)
"Above and Beyond "
Our sales associate, Mike Losardo, and General Manager, Pat Oliveto, went truly above and beyond to make us happy with our purchase. They listened to what we wanted and what we could afford and what we wanted to pay. They tailored the deal to my liking without being pushy.
Sucheendra January 25, 2012 (CX-9)
"Nice and Personable"
Lee Levy was nice and personable. The people at Piazza Mazda are great people: sales, service and technicians. They were very patient with me thorough with explaining all the details I needed and wanted to know.
Tracy January 22, 2012 (MazdaSpeed3)
"Thank you Piazza for all your help!"
I just want to thank your dealership for the help, I was given over the phone at the service center. I wish I could remember who I spoke with. I bought my 2007 Mazda CX-7 as a certified pre-owned at your dealership over a year ago. Still love it. I had a problem under warranty, I chose to go to a local Mazda dealership because I live a distance from Piazza. The local Mazda store was ripping me off on diagnostic fees, etc. I told them to give me my keys back and that I will not return and I would travel 4 hours before I'd go back. As I was pulling out of their parking lot, I called Piazza on speed dial. I spoke with a gentleman at your service center and he had asked me exactly what it was doing (problem with the windows) and he walked me through trying to fix myself before I traveled to your dealership and this just adds icing on the cake. Thank you for everything!
Jason January 18, 2012 (Lancaster, PA)
"Mike Losardo - Great Salesmen"
We went to Piazza Mazda to get a new car, after doing a lot of research on prices/options etc. I was also told that Piazza were good with sales, and were reputable dealers. True to that, when we first walked in Mike was ever friendly and asked how he could make our day better. I told him that we wanted a specific vehicle with options at a specific price that I was willing to pay. He smiled and said he'll make sure we get there. I told him what we wanted, without much haggling I actually got a very fair deal for the vehicle I wanted. He did not try to sell me anything more than what I wanted, and needed. True customer oriented sales!! We walked out with a brand new car and a sense of accomplishment. Mike went out of his way to make sure we were taken care of at every step of the car-buying process and would definitely give him 2 thumbs up!
Suchee January 18, 2011
"Honest and Worked with our Schedule"
We had two young children with us, Chris Angelone, was very patient with us and spent time with us well past closing hours; to make sure we decided on the correct car. Chris also was very patient with us in explaining on how to sync our cell phones with the bluetooth.
Stanley January 5, 2012 (Mazda3)
"Welcoming and Fun Experience"
Judson Sumbler spent a lot of time with me and went out of his way to show me some things that I could do with the bluetooth, radio music system. Piazza Mazda's staff made purchasing the car a personal experience - welcoming and fun.
Patricia January 5, 2012 (Mazda3)
"Highly Recommended"
Judson Sumbler was a good salesperson. Highly recommended.
Shawn January 5, 2012 (CX-9)
"Enjoyable Experience"
Both Bob Dailey and Pat Oliveto made the whole experience enjoyable and easy plus a great deal to boot! I love the car, but it is a little cold for the sunroof today! I am sure my son wants the green car in the showroom, but he still has 14 years to go.
Henry January 4, 2012
"Wonderful Mazda Dealership"
Service department is courteous, responsive, and straight shooters. It's never fun to take a car in for service but Piazza Mazda tells you what's wrong and what needs to be done - priority-wise. They recognize customers don't have unlimited funds and work with you. I have bought several Mazdas there and have always used their service department.
Paul January 2, 2012
"Great Service Department"
Bill and Paul are good guys. I trust that they are telling me what needs to be done and why. I've never left Piazza Mazda feeling like I've been taken for a ride.
Katherine December 18, 2011 (Mazda3)
"Great Dealership"
I appreciate that Piazza was able to give us an appointment for service immediately.
Carol November 17, 2011 (Mazda6)
"Highly recommended"
Judson Sumbler was awesome! He truly cares about his customers. Jud was great and the whole experience was a pleasure! I would highly recommend Piazza Mazda of West Chester!
Celeste November 13, 2011 (Mazda3)
"Friendly Sales Staff"
Piazza Mazda is always friendly. From the service desk to the receptionist on the sales floor and the sales team. Everyone has a smile on their face and remembers me and always says hello. It is a rare and greatly appreciated quality.
Paul October 30, 2011 (Mazda3)
"Excellent Customer Service"
I had my Mazda6 serviced today and have to say that I am truly impressed with the consistency of excellent customer service and my car is always happy when it leaves. Everytime I come for maintenance services I am met by happy, friendly and efficient staff. They are knowledgeable and entertain the smallest of issues ... I asked to have the windshield wiper looked at because at high speeds it rubs on the plastic and makes noise ... somewhat irritating during rainy commutes. Jeremy Mercado approached "my problem" the same as if I was having brake problems. We took it on a road test and he offered several solutions. All is good now. Jeremy definitely provided all-around exceptional service. Lastly, during a previous visit I had my car serviced and detailed. At my request, Jeremy took me back to Louie, who detailed my car, because I was very happy with the job that he had done. The environment at Piazza makes you want to thank people for their efforts. Nothing is too small nor too big for the team at Piazza Mazda. Thanks for being consistently excellent.
Molly October 27, 2011 (Mazda6)
"Memorable Sales Experience"
My sales consultant, Robert Dailey, made the overall sales experience memorable and it was a huge contributing factor to why I went back to Piazza to purchase the car. It was one of those rare seamless sales experience and that's what the strive to do at Piazza. I know many other people that purchased cars from Piazza and had the same experiences as I did.
Amber October 25, 2011 (Mazda3)
"Piazza's Staff goes Above and Beyond"
I have been going to Piazza Mazda of West Chester to get my 2008 Miata serviced for 1 year. I am writing this letter to serve as notification as to the highest level of dedication and service your employees exhibit. It is because of your staff that I drive 45 minutes out of my way to go to your dealership. The following are examples of the level of service your employees provide. Last October my engine light went on and the service area just closed. I will never forget how it was pouring rain and Pat Oliveto ran out with a towel for me. Even though the service area was closed, he told Jeremy Mercado the situation resulting in Jeremy volunteering to stay late and check out the car. Jeremy spent almost an hour making sure the care was in good shape and would last until the mechanics came in the next day. Every single time I have a problem or it needs something routine to be done, Bill Bossler and Jeremy Mercado fit me right in and call me with reminders. They just don't call me, they engage in conversation and inquire about my car and how I am doing in general. The service manager, Paul Curtis, is by far the most respectable service person I have ever dealt with. When Paul Curtis says a repair needs to be done I know it needs to be done. I trust Paul and his judgement. My car was broken into and my entire soft top needed to be replaced. Paul helped me with the rental car and when the top needed to be adjusted a couple of days after the repair was made, he got me right in the shop and fixed it, no questions asked. Paul Curtis conducts honest business. I needed to get a strut replaced the other day, so Paul offered to help me with the rental. The aforementioned employees are sincere, care and make my life easier. When Pat Oliveto talks to me he is genuine. My next Miata will be bought at Piazza Mazda of West Chester. I do not care if I move out of state, I will fly to West Chester, PA and buy the car from Piazza Mazda of West Chester. Thank you to the staff for going above and beyond the call of duty.
Everett October 17, 2011, 2008 Miata (Newark, DE)
"Piazza worked with me"
The staff at Piazza was very friendly and willing to work with me. Liz was very genuine and cared for my specific needs. She took a lot of time and energy to explain all of the perks about my new car. She even went as far as to set up my radio stations and the bluetooth in my car. Liz was excellent to work with. Everyone was very approachable and easy to work with. I did not feel like I was "bargaining" with them. We worked together to get a price we were both comfortable with.
Lauren October 13, 2011 (Mazda3)
"Relaxed Sales Purchase"
Mr. Dailey was extremely kind and relaxed. He made the process of buying a car enjoyable and removed distrust from the process. It was a pleasant experience and very easy. We would recommend Mr. Dailey specifically to our friends.
Amy October 12, 2011 (Mazda3)
"Extremely Pleased with Piazza Mazda"
Fred Deal looked after me and got things turned around in a very short space of time. He did everything I asked and I am extremely pleased with the car and the service I received. I took the time to look around other dealerships,but I felt that Piazza Mazda had the best "online feel."
Nigel October 4, 2011 (Mazda3)
"Wanted to express my appreciation"
Just wanted to drop a line to express my appreciation for the service, Chris Angelone, provided me during the process to recently lease my 2011 Mazda CX-9. I didn't even haggle with Chris because the end to end service and professionalism I received from him made all the difference. From the initial contact, to the delivery, to his follow-up post delivery, I cannot express enough how impressed I was with his commitment to customer service. I hope that he can be recognized in some way for his commitment to customer service and for building a relationship with a customer that certainly makes me want to come back to him for my next vehicle. Thank you Chris for the great service. I will be referring Mazda interested parties his way!
Brian September 27,2011, CX-9 (Wilmington, DE)
"Quality Service"
Piazza Mazda always performs the service quickly and they do a good job.
Paul September 22, 2011 (CX-7)
"Very Pleased with Piazza Mazda"
Fred Deal gave me what I wanted. He understood my finances and my insurance. He had had the paper ready and it was really just about giving the authorization for the final step of the process. I was very pleased with his performance.Andrea September 21, 2011 (Mazda6)
"Best Service Team "
I want to give Fred and Paul a honorable mention. I'll bet no other dealer will get kudos for excellent customer service when the power went out due to the recent storms. Piazza Mazda's team is the best!
Frank September 15, 2011
"Great Dealership"
Nick Price really knew the features of the car I was looking at and could answer all of my questions concerning which was the right vehicle for me.
Andrea September 14, 2011 (Mazda3)
"Friendly Employees"
Fred Deal is honest and fair. The facility is always very clean and the employees are always very friendly to me. The vehicle was parked in the aisle with easy access and when I arrived to pick up the new 2011 Mazda vehicle the sun was shining on it. It was sitting by itself, so I felt very specials! Piazza Mazda got me the car I wanted in the color I liked and with all the accessories I requested. They were honest, fair and trustworthy!
Mary September 12, 2011 (Mazda6)
"Piazza is worth the drive"
This is the 4th Mazda I purchased from Fred Deal and I have bought all but my first Mazda from Piazza. I live an hour away, but continue to go here because of Fred's honesty. Everytime I call the service department or Fred, I am treated like a person and most importantly with honesty.Diane September 7, 2011 (CX-7)
"Great Service Department"
I really liked that Bill Bossler, called to remind me that my car needed to be in for service. Piazza Mazda has really good customer relations. They are super at making sure their customer service is number 1 and they work hard at keeping their customers happy. I would have to say they give 110% from start to finish; while working on your car.Georgiana September 7, 2011 (MPV)
"Best Service "
I had the best service these past 2 days, starting with the service manager's call to tell me the reasonable cost of the repair. The sales people were very funny too. If you have been working on customer service, I would have to give you 110%, and I am really happy. I am very pleased with the service I received from Piazza Mazda of West Chester.
Lynn August 25, 2011
"Best Car Purchase Experience"
Nicki was very friendly and understanding with my needs and requirements to make my purchase efficiently, while Joe (credit manager) walked me thru the process of paperwork; laying out all details by phone & email, which was over my expectations. This was the best car purchase experience I've ever had. Piazza Mazda offered me a fair trade in and competitive deal without any hassle. I will definitely recommend Piazza Mazda to all new buyers!
AD August 22, 2011
"Extremely Informative"
Nick Price was extremely informative and was a pleasure to work with. He made the entire experience very easy and didn't have that "salesy" feel about him at all. Nick Price was so good with my 10 year old son. He even offered him an ice pop and was very friendly towards him. I will certainly refer him to anyone looking for a new car.
Kimberly August 11, 2011 (Mazda3)
"Great Staff"
The staff at Piazza Mazda were available and knowledgeable about the complete process. Everything went very smoothly, thanks to the experienced sales representative.
Eva August 9, 2011 (MX-5)
"Many Mazdas from Piazza"
I continue to purchase cars at this dealership, because they are professionally geared to providing, the best purchase deal that suits my financial status; while recommending the best car for my lifestyle.
Lynne August 9, 2011 (Mazda3)
"Great Dealership"
The environment of the facility really made me feel like I was at home around friends and not like I was about to purchase a car. Nick Price was truly a great guy. He made me feel like he was really trying to help me and not just trying to sell me a car or meet a quota. The overall experience was great. I really felt like I made a great choice and I look forward to working and being a part of the Mazda world. I would recommend the dealership to everyone!
Stephanie August 3, 2011 (Mazda3)
"Wonderful Service Department"
Jeremy Mercado squeezed me in for service, which was greatly appreciated, since I was leaving town on an extended business trip.
David August 2, 2011 (Mazda6)
"Knowledgeable Salesman"
Even though, I had a slightly better offer price-wise on a Versa, I went with the Mazda2 because I simply liked the salesman, Lee Levy, more than I liked the Nissan salesman. I never felt like I got a hard sell. Lee was knowledgeable, be he ultimately let the car sell itself based on it's appealing features and handling.
Rogelio July 27, 2011 (Mazda2)
"Good Service Advisors"
Piazza Mazda makes customers feel welcomed. They explained each service performed, so that I could understand. Patience and respect along with a friendly interaction is key in maintaining loyalty and satisfaction. They did a really good job in making sure all customers are well informed about anything regarding their vehicle.
Aleela July 26, 2011 (CX-9)
"Friendly, Honest and Knowledgeable"
Bob Dailey was very friendly, honest and knowledgeable. I did not receive this from the previous Mazda dealer I used to go to. Keep up the great work Piazza Mazda!
Eric July 21, 2011 (Mazda5)
"Pleased with Everything"
Everytime I come to Piazza Mazda, I have been helped immediately. Piazza Mazda went above and beyond. I was scheduled for a oil change, tire rotation, etc. along with a complete car detailing. I had taken the day off from work and planned to hang out the entire day, as I knew it would be a long service; as they had advised when I made the appointment. I was okay with that and was utterly surprised when they called me over within a half hour and gave me the keys to a loaner. Also upon my return, my car looked fantastic and I asked to personally thank the detailer ... as I walked around to the detail area, Jeremy introduced me to Louie. Louie asked if there was something wrong ... I smiled, shook his hand and said I just wanted to thank him for an excellent job. I am extremely pleased with everything.
Molly July 18, 2011 (Mazda6)
"Quick, Reliable Service"
Bill Bossler and Paul Curtis made me feel right at home. My service visit was fast! I came prepared for over an hour wait. They were done much earlier. I really appreciated the quick and easily managed wi-fi. I have been going to Piazza Mazda for quite a while now. They do great work. I've known Paul Curtis for over 20 years and have trusted every Mazda I've owned to him. They did the work right the first time, so I could drive away confident of the car's performance.
Matthew July 12, 2011 (MX-5 Miata)
"Recommend Piazza Mazda's Service Department"
I have always received courteous and economically friendly advice and service from Paul Curtis and his associates.
Robert July 12, 2011 (Tribute)
"Amazing Sales Staff"
Liz Bond was amazing. She took exceptional care of my daughter, and made her first car buying experience a great one!
Kenneth July 10, 2011 (Mazda3)
"Piazza customers for many years"
We have been customers of Fred Deal for many years and we would not want any other. Fred made sure we were comfortable with our decision.
John July 7, 2011 (Mazda6)
"Would Recommend Piazza Mazda"
Liz Bond was very friendly, she understood my needs and made arriving at a deal and getting me on the road quickly. This was the easiest car purchase experience I've ever had. I was not passed on to managers and finance people. My sales rep dealt with me from beginning to end. Piazza Mazda offered me a fair trade in and competitive deal without need to haggle. Like most people, I really don't like the back and forth that often happens when negotiating a car purchase. I will definitely recommend Piazza Mazda!
Grace July 7, 2011 (Mazda6)
"Professional Service"
Piazza Mazda is always very accomodating when I schedule service appointments. Jeremy Mercado was excellent. My car was serviced so quickly and per my appointment time.
James July 5, 2011 (MX-5)
"Always a postive experience at Piazza"
I always have a very good experience at Piazza Mazda. Paul Curtis does a good job running the service area.
Robert July 5, 2011 (Millenia)
"Hassle and Pressure Free"
Chris Angelone, our salesman, treated us with respect and didn't hassle or pressure us on either purchase within the past six months. We were very happy with his service in December, and he was the first person we consulted with the purchase of our second car. We've been recommending him to everyone who's in the market for a new car.
Jerry June 21, 2011 (Mazda2)
"Best Service Department"
Paul, the service manager, is the best! He's always friendly, courteous, helpful and always explains everything to me. He always accomodates my service request and is always fast and efficient. I've brought two Mazda Miatas from Piazza and I've always had them serviced right at the dealership for all maintenance. Because the staff is so wonderful, I would definitely buy my next Miata for Piazza!
Barbara June 19, 2011 (MX-5)
"Would Highly Recommend Piazza Mazda "
The sales consultant, Nick Price, was extremely nice. He was very helpful and made the experience very enjoyable. The overall dealership was very personable and helpful!
Danielle June 12, 2011 (Mazda3)
"First Big Purchase!"
Chris Angelone and Joe Lewis were both very accomodating and extremely helpful! Piazza Mazda remembered who I was and treated me with complete respect. This was my first big purchase, and first purchase of a car alone; they make me feel comfortable and confident that I was making the right decision.
Kelly June 6, 2011 (Mazda3)
"Extremely Impressed with Service Department"
On the way to the dealership, the other car we were bringing (as my ride home) started giving us trouble. It was a reaccuring problem (the air intake came loose), but we didn't know where it was. When we showed up, we asked the service manager if he could show us where it was. He was more than happy to walk with us to our other car and show us where it was, explained to us what we should do to get it fixed, and wouldn't take a tip. Considering that wasn't even the car I was having serviced, he went above and beyond our expectations. I was extremely impressed with Piazza Mazda's willingness to help. I have nothing but positive things to say about my interactions with the staff at Piazza Mazda.
Anthony June 1, 2011 (Mazda3)
"10 Purchased Mazdas "
Paul Curtis and Bill in service are always accomodating. Paul Curtis updated me every 15 minutes or so while I waited in the lounge area. I am so thrilled that Piazza has wi-fi installed, so I was able to work on my laptop, while I waited. I have never had a problem with sales or service at Piazza Mazda. Fred Deal is knowledgeable and fair in his approach and Paul Curtis is honest and dependable when the car needs repair. Personal service in sales and service departments is what Piazza Mazda does really well. I have purchased 10 Mazda's from Piazza over 23 years and have worked with Fred Deal and Paul Curtis for all 23 years. It is rare to find a dealership to hold onto top performers in sales and service over two decades.
Francis June 1, 2011 (Mazda3)
"Excellent 2nd Purchase"
I was very fortunate to have an excellent sales consultant, Judson Sumbler, assisting me with selecting a new Mazda. He was very knowledgeable and also had an excellent personality, which are important traits as a sales consultant. He not only thoroughly reviewed all features of the Mazda with me, but really took the time to go through every part of the car with me, which I truly appreciated. My vehicle had a full tank of gas provided; in addition, Jud reviewed the important features of my car with me again to ensure I felt comfortable before leaving. Like I mentioned before, Jud was fantastic; I have already recommended him to others interested in a car. We have been loyal to Piazza Mazda and this is the 2nd car we have from them too. The most important things about Jud, which I did not find at competitor dealers, he had a great personality, was down to earth and was very knowledgeable.
Jennifer May 29, 2011 (Mazda3)
"Friendly, Helpful, Thorough"
Piazza Mazda's staff is always friendly, helpful and thorough. I have exclusively used Piazza for all of my service and plan on doing so.
Melissa May 26, 2011 (Mazda3)
"Great experience with Liz"
Liz Bond was amazing. She was very detail oriented and willing to work with me on the price and options. I had a great experience and would refer all of my friends to Liz. They were on top of my needs, but not overbearing. I like that quality because sometimes the sales consultants can be pushy and at Piazza Mazda they are not at all. I felt very welcomed and no pressure.
William May 24, 2011 (CX-7)
"Exceptional Customer Service"
The customer service at Piazza Mazda is exceptionally well. This was my first car purchase and I didn't feel pressured at all. Will Cruz, my salesman, ended up feeling more like a friend than a person selling me something.
Donna May 23, 2011 (Mazda3)
"Nicest Dealership Around"
Will Cruz, my salesman, came in on his day off to help facilitate the sale of the car, due-to-the-fact I was on a timeline. I was very pleased with everyone's responsiveness. Everyone went over and beyond to help out and it was truly a team effort on the part of Piazza Mazda. I have visited many dealerships in the past and Piazza Mazda was the nicest without being pushy, they are the best!
Jeanne May 22, 2011 (CX-9)
"Thank You!"
I came to visit the Service Department Friday morning about my Mazda6 bill. When I left the dealership Thursday night (before I was able to speak to Paul in service) I felt very unsure. I thought I was going to be responsible for a $500 repair. When I came to talk to Paul on Friday morning, I was not sure what to expect, but I left Piazza Mazda pleasantly surprised! I cannot express my gratitude enough for your understanding. I truly appreciated the time that was taken to listen and address my questions and concerns. Thank you again!
Leslie May 22, 2011 (Mazda6)
"Best Dealership Around"
Chris Angelone was excellent from the first time I talked to him, which was over the internet. Then I talked to Chris on the phone and went to the dealership the next day to meet him and check-out the Mazda3's. He was the same thru out, genuine from our first meeting to our purchase, he never changed. He introduced me to the General Manager, Pat Oliveto, who was also very friendly. I have bought many cars over the years; but was never treated as well as at Piazza Mazda!
Mattson May 19, 2011 (Mazda3)
"Would recommend Piazza"
Lee Levy was great. I had done my own research before deciding to lease and he helped me get a great deal. I did not have any pressure, just honest talk.
Christopher May 12, 2011 (Mazda3)
"Right Price"
I was not expecting to buy a car that day,but William Cruz, did a very good job and came in with a number that we were looking for.
Hugh May 12, 2011 (Mazda6)
"Excellent Customer Service"
Paul,
I wanted to drop you a quick line and let you know that I was really impressed with you and your continued commitment with your customer service abilities. Your ability to deal with the unique situation involving our minivan was exemplary. Not only were you able to provide "true customer value" with the remediation. As a customer of Mazda, I wanted to take a minute and let you know that you are a true-professional and Piazza Mazda is very fortunate to have you on their team. Your ability to effectively deal with customers in certain types in "difficult" situations and then deliver on service quality is particularly noteworthy. You made a difference not only this go around, but have instilled confidence with myself and my family with Piazza Mazda on a go forward basis. Thanks again for the great service - I look forward to doing business with you and the dealership in the future.Mike May 9, 2011
"Treated very Well"
Piazza Mazda did everything very well. They were very helpful with a winter related damage review. They were also able to make the necessary repair at a very moderate expense and complete the job along with the regular service.
Roger May 9, 2011 (Mazda6)
"Great Service Department"
Upon my arrival the service department is always courteous and professional. The service department completed all the work in the time estimated. This was a scheduled servicem but we have never had a problem with the car. Piazza Mazda fullfilled the required work needed, properly and on time.
Michael May 9, 2011 (Mazda3)
"Exceeded my Expectations"
Paul Curtis called me when the job was complete, they met and exceeded my expectations. Everyone in service was friendly and respectful.
Bianca May 3, 2011 (Mazda3)
"Wonderful Staff"
My experience with Piazza Mazda has been wonderful. I look forward to my next visit!
Glen April 24, 2011
"Knowledgeable Service Staff"
Paul Curtis and his crew do everything really well. They are knowledgeable and cordial. My service experience, overall, on this occasion as in all occasions in the past, dating back to my first visit in May of 2007, were excellent.
Guy April 19, 2011 (MazdaSpeed3)
"Good Service Experience"
Part of my recent service visit was for warranty work, which was completed sooner than I had expected. The service department treated me with respect.
Barbara April 19, 2011 (Mazda3)
"Quick Response"
Thank you so much for ordering my tires, that was really fast! I've had nothing but positive experiences with everyone from your dealership. You guys are great!
Missy April 14, 2011 (Mazda3)
"Great Experience"
My car salesman, Jeremy Mercado, was amazing. If I needed anything, he was there to help. Overall, I had an excellent experience at Piazza Mazda.
William April 13, 2011 (Mazda3)
"Great Experience at Piazza Mazda"
The showroom is well lit with great cars and plenty of space. Jeremy Mercado helped me in every possible way to get the car that I wanted with all the desired options at a reasonable price. The staff at Piazza Mazda made me feel like I was the most important person in the dealership and that my thoughts, desires and overall satisfaction was key to them, feeling as if they truly did their job.
Elizabeth April 12, 2011 (Mazda3)
"Would Recommend Piazza Mazda"
Fred Deal, my salesperson, was the best - he was truly a pleasure to work with! He was very knowledgeable, helpful and personable. Fred did not pressure me into anything - he made me feel at home and comfortable.
Christine April 7, 2011 (CX-9)
"Very Convenient"
I was able to apply online for finance, before going to the dealership, which saved a lot of time. Piazza Mazda had great prices!
Derek April 7, 2011 (CX-9)
"Relaxed Atmosphere"
My sales consultant, Nick Price, made us feel very comfortable and it was a very relaxed atmosphere, we didn't feel any pressure. Overall, the whole experience was very good, they were able to help me on the phone first. I will definitely come back and recommend Piazza Mazda.
Douglas March 30, 2011 (CX-9)
"Best Salesperson"
Our sales consultant, Jeremy Mercado, was by far the most professional, courteous salesman I have ever worked with in buying a car. He was knowledgeable and relaxed, which had the opposite effect to what I believe most sales people believe. Jeremy wasn't pushing the product too hard, he gained our trust. I can't say enough about how well he handled the situation the first through the sale 5 days later. It was almost like I was buying the car from a family member.
Robert March 30, 2011 (Mazda3)
"Very Informative"
Will Cruz was probably the best sales guy I have ever worked with. He made everything easy and even gave me his personal phone to call him on his day off so I would be informed at all times! I have already recommended Will to several other people. He was patient with my mom, my younger daughter, and myself. I can't say enough about how friendly everyone was at Piazza Mazda.
Amy March 30, 2011 (Mazda3)
"Great Customer Service"
Mike Losardo, was a great sales consultant. He was very knowledgeable, helpful, and very professional.
Ilyse March 29, 2011 (CX-7)
"Great Purchase Experience"
I enjoyed working with our sales consultant, Lee Levy. He was very accommodating and made a lot of effort to find the auto that I wanted. I believe he is an asset to your sales force.
David March 28, 2011 (MX-5)
"Excellent Service & Assistance"
I returned an end of lease vehicle at Piazza Mazda yesterday and I just wanted to take a quick moment to let you know that I received excellent service and assistance from your salesman, Jeremy. He was actually a lot more helpful than the dealership where I leased the car in solving some outstanding questions/issues for me regarding the inspection and return process. In addition, I was promptly greeted and directed to what I needed by a gentleman named, Will, and I did not linger waiting for someone to help me as I have in other dealerships. It is not so common to get personable and helpful service in any business these days so when I do get it, I just like to make a point to recognize it and give positive feedback. Thanks again for your help.
James March 25, 2011
"No haggle sale"
Will Cruz was extremely knowledgeable about all aspects of the vehicle and was extremely helpful. This purchase experience was by far the most pleasant and hassle-free vehicle purchases, I have ever had. Will was even kind enough to come in on his day off to deliver the vehicle to me. Now that's dedication and real customer service.
There were so many things that were great that it's hard to pinpoint. However, in my opinion, the best and surprising part of the experience was the fact I did not have to "haggle" with the dealership in any way over vehicle price; including the options and extended warranty that I also purchased. Well done Piazza Mazda of West Chester!James March 24, 2011, 2011 Mazda6
"Knowledgeable, Upfront Service"
Paul is the best service consultant I have ever worked with. He is why I keep coming back, and why I bought my car through the dealership. The service department is knowledgeable, upfront, courteous and does not try to sell extra services.
Tristan March 24, 2011, 2011 Mazda6
"Thank you to the Piazza Mazda family"
I wanted to pass along my thanks to the entire Piazza Mazda family, and very much in particular, to Jeremy Mercado, for a tremendous car buying experience. My wife and I purchased a Mazda3 on Saturday and we were treated most respectivefully by Jeremy through every stage of the car buying experience. From the first test drive earlier in the week through the eventual sale on Saturday, we were never given the dreaded car sale statement, "what can we do to close a deal today?" Jeremy was very confident and patient in his approach, he gained our confidence to do business with Piazza Mazda. The pricing strategy at Piazza was also a pleasant surprise. I had done my homework on the pricing for Mazda3's in the area and couldn't believe it when Jeremy gave us pricing that was right in line with the market data without having to play any negotiating and haggling. Through this experience, Piazza Mazda has gained my loyalty for any future sale. I will also do my part in advertising to and encouraging anyone I encounter who may be looking at a new car to visit Piazza Mazda and to please contact Jeremy Mercado. Jeremy is quite the professional who gave us a 10 performance on a scale of 1-10. Thanks again!
Robert March 21, 2011, 2011 Mazda3
"Nice Service"
The service department has been consistently friendly, competent and fast.
Molly March 20, 2011, 2011 Mazda6
"Truly one of a kind..."
Fred Deal,
Thank you very much and it always is a pleasure dealing with you. It is a true blessing to be able to know that we have a reliable, honest, and trustworthy business man that we can purchase a reliable vehicle from. You are truly one of a kind and we appreciate everything you have done for us!Cindy March 17, 2011
"Very Reasonable"
Piazza Mazda was very reasonable with price negotiations and trade appraisal. Piazza was also quick with all of the paperwork.
Eleanor March 13, 2011 (Mazda3)
"Great Sales People"
Chris Angelone, provided me with all I needed to know about the car and everyone was very friendly and courteous.
Christian March 13, 2011 (Mazda6)
"Perfect Sales Approach"
Lee Levy did a nice job explaining the benefits of owning the CX-7. He also did a nice job of explaining all of the financing costs. If I or someone I know decides to buy a Mazda, I will make sure I direct them to Lee.
David March 10, 2011 (CX-7)
"Would Recommend Piazza Mazda"
Piazza Mazda had a very impressive amount of cars on site, and we came to them because of that. They had the model and color of the car I wanted, while others did not. They also matched the price we had received from a competing dealership.
Katherine March 9, 2011 (Mazda2)
"Fantastic Experience"
I am pleased with the courtesy and respect that I received from everyone at the dealership. I consider Jeremy a friend and value his opinion and advice. I will always recommend Piazza Mazda to others. Throughout the paperwork process, they worked efficiently and I know the process took awhile; so that all the paperwork would be filled out correctly and accurately, and that is much appreciated. The delivery was great. Jeremy helped sync my phone and ipod touch with the bluetooth. The staff was very professional, they were never less than perfect - answered all the questions and concerns not only that I had, but my mother as well. They are all great people with fantastic personalities.
Tiffany March 6, 2011 (Mazda6)
"Knowledgeable Service Staff"
I had an emergency tire problem, Piazza Mazda took me in at my convenience; as early as I could get there. The service department recommended some scheduled work and found some other problems, which we mutually agreeded to fix, while I was there. Paul Curtis is excellent, and I cannot imagine anyone doing this better! Paul kept me informed and explained to me fully all the work performed.
Gene February 20, 2011 (Mazda6)
"Very friendly Employees"
Piazza Mazda's service department, was able to take my car right away, even though I was early for my appointment. All of the employees were very friendly.
Kenneth February 20, 2011 (Mazda3)
"Knowledgeable & Personable "
Chris Angelone, was very knowledgable and personable. From the first inquiry about the car to the sale, Piazza Mazda was steady and persistant without being annoying. There was not any fuss.
Theresa February 20, 2011 (Mazda5)
"Knowledgeable Sales Staff"
Nick Price was extremely knowledgeable about the vehicle and the brand. He was very personable and able to answer all of my questions. Pat Oliveto, General Manager, was consistently helpful, honest and willing to work with us. He provided all of the options clearly and helped us complete the paperwork ahead of time, to ensure we were in and out of the dealership quickly. Customer service is great at Piazza Mazda. They were helpful, without being overbearing and so patient, as we started our contact back in August; and didn't lease the vehicle until late January. They had great follow up and always returned calls in a timely manner.
Jennifer February 17, 2011 (CX-9)
"The Best Car Buying Experience Ever"
Michael Losardo was very professional and made the car buying experience very enjoyable.
Sandra February 17, 2011 (Mazda6)
"Wonderful Service"
The service department folks are always wonderful. I own two Mazdas so I get to visit on a regular basis. I always get my car in and out for an early morning service on my way to work - very convenient!
Christopher February 13, 2011 (CX-9)
"Very Helpful Sales Staff"
The staff at Piazza Mazda of West Chester was very, very helpful. I received a call from the Mazda Corporation last evening inquiring as to my satisfaction with the dealership. I told them I have never (and I've bought a few autos in my time) been treated so well. I thanked them for employing people such as yourselves. The staff was very attentive to detail, friendliness and competitive pricing - all of this would definitely bring me back to Piazza Mazda in the future.
Steve February 12, 2011 (Miata)
"Thank You!"
Pat,
I just wanted to thank you again for all of your help. You were such a pleasure to deal with and truly accommodated our needs. Thank you for being so patient and for doing all you could to get us to our budget. I absolutely love driving the CX-9! Thanks again!!Jenn February 8, 2011 (CX-9)
"Piazza Mazda does it right the first time..."
Paul and Bill in the service department are friendly and accommodating to my schedule. Paul was able to address my concern regarding prior brake service done at another Mazda dealer. I asked Piazza Mazda to inspect my front brakes, since they were squeaking loudly at times. Apparently, the brake replacement performed by the other Mazda dealer used non-Mazda parts without my knowledge or consent. Paul Curtis and Bill Bossler do a wonderful job and I trust them without hesitation. I have always been happy, with the work done at Piazza Mazda. This is why I drive over 200 miles to have my work done by them. Piazza Mazda of West Chester establishes trust and does the job perfectly, the first time.
Matthew January 27, 2011 (MX-5 Miata)
"Treated me well"
I greatly appreciated the waiting room amentities - water cooler, coffee, recent magazines, and wireless internet. The service consultant, Paul, summarized the service and repair. He described what work was done and gave me recommendations for additional work based on what technicians observed when repairing and servicing the vehicle.
James January 27, 2011 (Mazda3)
"Great Sales & Service Staff"
Paul and Bill were very accomodating. They took my car into the shop with only a few minutes and completed the service in a good time. Piazza Mazda has great sales and service staff. This is our 8th Mazda purchased at Piazza Mazda. They are honest in their deals and dependable in their service. The GM Pat and salesperson, Fred Deal, have always treated us with respect. The staff is a great representation of Mazda dependability. Keep up the good work!
Francis January 24, 2011 (Mazda3)
"Friendly & Knowledgeable "
Joe Lewis went above and beyond to make sure I was satisfied in every possible way. He made us feel welcomed and comfortable in a genuine way!! Nick Price, my salesman, was very friendly and knowledgeable. He really knew all the specifics about Mazdas.
Glenna January 19, 2011 (Mazda2)
"Terrific Service Department"
My service appointment was easy to make and everyone in the service department was very friendly. They were very fast with the service on my car and on time as well. Piazza Mazda is a great dealership and I will continue to buy all my cars there.
Greg January 19, 2011 (Mazda5)
"Fast Service"
I called in the morning for service and was told to bring my vehicle in immediately! I was so pleased!! They provided fast service, made an effort to get my car in ASAP, asked if I was okay with a tire rotation and listed the price before he went ahead and just did it.
Eileen January 18, 2011 (Mazda3)
"Excellent Service"
Paul Curtis in service recommended a tire rotation, which was completed within the estimated time and at a reasonable cost.
Conrad January 18, 2011 (Mazda3)
"Very Helpful"
Mike Losardo was very eager to help me get the best possible deal on my car. The F&I manager worked very well with me to get the best monthly payment for my vehicle that was exactly in my budget with my trade in.
Marcus January 16, 2011 (Mazda3)
"Very Customer Friendly"
Nick Price was excellent. I stopped by on a whim to look at the CX-9 to compare to a Nissan Murano. The weather was challenging so we set up an appointment to test drive the vehicle. I wasn't able to test drive it due to family events. Nick was persistent and called me to reschedule the appointment and I'm glad he did. I bought the car on the last day of the year and they were swamped, but they were great and we were in and out in no time. They were very customer friendly.
Sherry January 13, 2011 (CX-9)
"Great Sales Department"
Mike Losardo explained everything about the car and gave us time to make a decision without rushing us.
Kenneth January 13, 2011 (Mazda3)
"Great first new car buying experience"
Bob Dailey was very helpful and nice. This was our first time buying a new car and Bob made the experience a great one and very easy! Everyone at Piazza Mazda was very friendly. This purchase was a non-stressful experience and I did not feel like I was being pushed into a sale.
Katherine January 6, 2011 (CX-9)
"Refreshing Buying Experience"
Lee Levy was my salesman and he did a wonderful job. Lee answered all my questions clearly, without the additional excessive pinch. It was a very refreshing experience!
Deborah January 6, 2011 (Mazda2)
"Great Sales People"
We loved the Mazda3 and decided to upgrade to the CX-9. There was a minor problem with the lease return, but I felt that Lee Levy and Joe Lewis, did their best they could and gave me the best deal I could get for the CX-9. Lee Levy was great. I liked working with him. Lee and Joe helped us through the entire process. Please tell Lee he did a very fine job!
George December 20, 2010 (CX-9)
"Easiest Sale Ever"
Thank you Chris Angelone, you made this sale the easiest sale we have ever experienced in all our years of buying cars. We didn't even know you before we came into the dealership. Victor said thank you, the car is beautiful. We will tell all our friends about you. Piazza always comes through for us, Piazza Honda or Piazza Mazda. Thank you again.
Diane October 2, 2010
"Thank you"
My experience at Piazza Mazda was great. I was in for an inspection and oil change. I was in and out in a timely manner. I want to thank everyone for a positive experience. I appreciate everyones help and will be back for my next service!
Carol, September 28, 2010 West Chester, Pa
"Great Service Experience"
Paul it was a sincere delight to meet you! You treated me like I owned a Rolls Royce. Honesty, Integrity and solid advise! Not found in today's world! I am an insurance counselor and have always treated my clients the same way, rest assured when I need service or a new Mazda Piazza will get my business. I called and left a message for your general manger...how delighted I was. I installed the upper motor mount per your advice and you where correct the old one was shot and you saved me $100 and the engine is so smooth again I also made a post to Edmunds! KUDO'S TO PIAZZA MAZDA SERVICE. Thanks again.
Jeff, July 1, 2010, Exton, Pa
"Wonderful Service Department"
I had the opportunity to work with your service advisor, Bill Bossler, this past week. A good friend of mine, asked me to take his Mazda in for service. The car needed a new battery, inspection, oil change, etc. Personally, I am used to dealing with Porsche and BMW service and wasn't sure how Mazda service runs. Bill on the other hand was a real pleasure to work with and took care of my needs in a very professional-like manner and finished the work in a prompt fashion as promised. The car was washed and the charge was extremely reasonable.. I'm seriously thinking of having Bill service my Porsche. I was very pleased with the way Bill and the other people at the dealership treated me!
Joe April 14, 2009